Privacy Policy

SUP Creative ("we," "us," "our," "Supcreative") operates the website supcreative.com (the "Site"). This Privacy Policy explains how we collect, use, store, and protect information when you visit our Site or interact with our services. By using this Site, you agree to the collection and use of information in accordance with this policy.

We may collect the following types of information:

• Information you provide directly — such as your name, email address, phone number, or company name, when you submit a contact form or initiate a conversation with us via WhatsApp.
• Automatically collected information — including IP address, browser type, device information, pages visited, time spent on pages, and referring URLs, collected via cookies and similar tracking technologies.
• Usage and analytics data — collected through third-party tools such as Google Analytics, Google Tag Manager, and Meta Pixel, to help us understand how visitors interact with our Site.

We use the information we collect to:

• Respond to inquiries submitted through our contact form or WhatsApp.
• Improve our Site's content, performance, and user experience.
• Analyze traffic patterns and measure the effectiveness of our marketing campaigns, including Google Ads and Meta Ads.
• Deliver relevant advertising through retargeting and remarketing on Google and Meta platforms.
• Maintain the security and proper functioning of our Site.

Our Site uses cookies and similar tracking technologies through the following third-party services:

• Google Analytics (GA4) — to measure site traffic and user behavior.
• Google Tag Manager (GTM) — to manage tracking tags used across the Site.
• Meta Pixel — to measure ad performance and deliver relevant Facebook/Instagram advertising.

These tools may place cookies on your browser to collect anonymized or pseudonymized data about your visit. You can disable cookies through your browser settings at any time, though this may affect certain features of the Site.

We do not sell your personal information. We may share information with trusted third-party service providers strictly for the purposes described in this policy, including:

• Google LLC (Google Analytics, Google Tag Manager, Google Ads)
• Meta Platforms, Inc. (Meta Pixel, Meta Ads)
• WhatsApp / Meta Messenger, when you choose to contact us via WhatsApp

These providers process data in accordance with their own privacy policies, and we encourage you to review their respective policies for further information.

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. We implement reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

In accordance with Indonesia's Personal Data Protection Law (UU No. 27 Tahun 2022), you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, subject to applicable legal obligations.
• Withdraw consent for the processing of your data at any time.
• Object to certain types of data processing, including marketing communications.

To exercise any of these rights, please contact us using the details below.

Our Site is not directed at children under the age of 13, and we do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. The "Last updated" date at the top of this page indicates when this policy was last revised. We encourage you to review this page periodically.